From: ANNOUNCE03-L [[log in to unmask]] on behalf of ITU Support Center [[log in to unmask]]
Sent: Tuesday, July 30, 2013 11:32 AM
To: [log in to unmask]
Subject: Changes to MASONLIVE for Students Beginning 8/4/2013

Dear MASONLIVE e-mail student user:

Starting on August 4, 2013, Microsoft will upgrade your MASONLIVE account. Your e-mail address will not change as a result of this upgrade. A brief list of changes associated with the completed email upgrade is provided below.

1)    The process to change your MASONLIVE password will be different.  New instructions for changing your MASONLIVE password will be posted at masonlive.gmu.edu by the completion of the upgrade.

2)    The new Outlook Web Application (OWA) does not provide links to commonly used websites at Mason.  In addition, the OWA is branded with Microsoft’s Office 365 logo, not Mason branding. 

3)    For those of you who use SkyDrive, this storage service is now separate from your MASONLIVE account and is maintained by Microsoft. To access SkyDrive, use your MASONLIVE Microsoft Credentials (your Microsoft Personal Password) and your full [log in to unmask] e-mail address to login via this URL: skydrive.live.com

Before August 4, 2013:   Please make sure you know the account credentials associated your SkyDrive account in advance of the upgrade so you are not locked out of this service. Information about acquiring or resetting your Microsoft Personal Password can be found at: http://masonlive.gmu.edu/tutorial-microsoft-personal-password.html

ITU will send an e-mail message to all students once the upgrade is complete.

PLEASE NOTE: The ITU Support Center cannot assist with MASONLIVE account issues or password changes for mobile devices or mail clients (Outlook, Thunderbird, pulling mail into Gmail, etc.) until the upgrade process is complete.  The email upgrade can take as long as one week. 

For detailed information about the upgrade, please visit masonlive.gmu.edu.

Please contact us with any questions or concerns you may have.


ITU Support Center
Innovation Hall, Room 233
MSN 5D5
Office: (703) 993-8870
Fax: (703) 993-3347
http://itservices.gmu.edu
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NOTE: If you did not initiate the request, then do not give out your Email Password or any other personal information via Email.  We would never ask you for this information in an e-mail message.  If you are unsure, please contact the ITU Support Center.