Research Talk Announcement

Department of Information Sciences and Technology

Via Zoom

https://gmu.zoom.us/j/94485765198?pwd=4g5ba8pPAUDJx8ab9xVD24G9WyD8iy.1

Meeting ID: 944 8576 5198

Passcode: 383480





Title: A Sociotechnical Approach to AI Design: Resolving Burdens, Tensions, and Breakdowns

Speaker: Dr. Hyanghee Park

Date and Time: June 11, 2024, at 11:00 AM

Meeting room: ENGR 1602



Abstract:

Artificial Intelligence (AI) has permeated our daily lives, ranging from our homes and workplaces to classrooms at universities. However, this rapidly evolving AI often fails to operate seamlessly in real-world settings. This is because, despite AI's significant technical advancements, we often overlook the human, organizational, and societal factors that impede its adoption. To address this gap, my research investigates the burdens and challenges users face at the individual level, the tensions that emerge at the stakeholder level, and the interactional breakdowns that occur at the societal level. In this talk, I will discuss my findings from three high-stakes AI use cases: 1) AI in work performance evaluations, 2) a conversational agent for documenting and reporting sexual assault survivors' cases, and 3) ChatGPT in higher education. Ultimately, I aim to illustrate sociotechnical and macroscopic insights for designing ethical and responsible AI to improve its utility in our society.



Speaker's Bio:

Hyanghee Park is currently a Ph.D. candidate in Communication at Seoul National University and was a visiting researcher at Carnegie Mellon University, recognized with a top 10% Global Ph.D. Fellowship from the National Research Foundation of Korea. Her work delves into the adoption challenges of AI and metaverse workspaces in enterprises and societal contexts. Employing qualitative and design methodologies, her research explores the intricate sociotechnical dynamics within broad ecosystems, encompassing technology, users, stakeholders, and social systems like law and policy. With seven first-authored papers at premier HCI conferences including ACM CHI (6) and DIS (1), she presented her thesis at the CHI'24 Doctoral Consortium. She has received several prestigious fellowships and awards, including a Best Paper Honorable Mention Award at CHI'24, the Youlchon Foundation AI Young Researcher Award, the ACM Gary Marsden Award, and the CHI'24 Doctoral Consortium Participant Award.

Thank you!

Sincerely,

Sarah Alharshan

Administrative Specialist
Department of Information Sciences & Technology
College of Engineering and Computing
Phone: (703) 993-4871
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